Cavalry Portfolio Services

Cavalry Portfolio Services, LLC is one of the many debt collection agencies located throughout the U.S. While its head office is located in Hawthorne, New York, it also has three further regional offices in Arizona, Oklahoma and Minnesota. Their key focus is on the collection of delinquent debt.

Cavalry does not own any financial products themselves, but instead they work with other companies to help them collect outstanding debt. In some cases, Cavalry acts as a collecting service for the company and in others, it buys the debt that is owed. Often, they work with credit card companies, banks and phone companies, including MBNA and Sprint.

When a debt is purchased, it is done by Cavalry Investments, LLC. Cavalry Investments is headquartered in the Hawthorne, New York office. Cavalry Portfolio Services acts purely as a collections service for Calvary Investments. Both Calvary Investments and Cavalry Portfolio Services are privately held firms.

According to the Cavalry website, they put a keen focus on treating all customers with professionalism and respect. They emphasize the amount of training all of their employees receive, both when they start and throughout their career with Cavalry. The goal of the company is to keep all of their debt resolution specialists as up to date as possible when it comes to debt collection regulations in the state where they work. While their website is professionally done, it gives very little information about the actual company. The About Us provides nothing about the actual company, and instead talks about their commitment to excellent customer service.

Unfortunately, this message of customer satisfaction through excellent customer service does not mesh with the large number of blogs, articles and comments that can be found by doing a simple search on the company’s name. It is hard to discredit the vast amount of negative information out there with so little information given by the company itself. Complaints against the company range from rude and impolite employees to the company sending harassing and negative letters to people who have either paid off their debt or had no debt in the first place. There are also a number of blog posts about negative marks placed on credit reports by Cavalry.

According to the Better Business Bureau, none of the four offices listed with Cavalry have an accreditation. The ratings for the offices range from no rating to an A for the Arizona regional office. For all four offices, the number of complaints has been noted and the fact that the company has been sending fraudulent collection letters to consumers has been listed on two of the reports by the Better Business Bureau.

Overall, it is hard to discredit the wealth of negative information about this company, so if you are contacted by them, tread wearily.