Nationwide Recovery Systems, Ltd.

Nationwide Recovery Systems, Ltd. (NRS) is a debt recovery or collection company. According to their website, they are a “commercial, consumer, and healthcare” collection agency. Their contact information is 2304 Tarpley Road, Suite 134, Carrollton, TX 75006. The phone number is (800) 458-6357 or (972) 798-1020. The Better Business Bureau (BBB) lists the start date for this office as April 1979 and Mr. Chris Mathews, CEO is listed as the principal. Mr. Steve McWhorter VP/GM is listed as the customer contact. Nationwide Recovery Systems, Ltd. is also known as NRS, NRS& Associates, and Nationwide Recovery Systems. Additional phone numbers listed for them are as follows:

(972) 732-9300
(800) 352-6844
(972) 732-9311
(972) 732-9316
(800) 458-6357
(972) 233-1369
(214) 634-7435
(972) 233-0032

The BBB has an additional address listed for NRS at 501 Shelley Drive, Suite 300, Tyler, TX 75701-9553 with a phone number of (903) 593-0063. The NRS Tyler office began business in October 1997. Ms. Jonna Robison is registered as the principal, human resources manager, and customer contact.

Nationwide Recovery Systems, Ltd. is registered with the BBB as a company that “offers the collection of delinquent healthcare accounts and also collects bad debts and checks other than healthcare.” The BBB rates companies from A to F and has given Nationwide Recovery Systems’ Tyler Office an A+ rating.

The Better Business Bureau accredited Nationwide Recovery Systems, Ltd. January 1998. This means that they comply with the BBB’s accreditation regulations and attempt to resolve complaints filed against them. The BBB has only 3 complaints for the Tyler office that have been filed against the NRS in the last 36 months, and all three have been resolved. They are as follows:

1 for billing or collection issues
2 for customer service issues

Nationwide Recovery Systems’ Carollton office has also received an A+ rating from the BBB. This office has had 56 complaints have been filed against the Carollton office within the last 36 months for:

37 for billing or collection issues,
1 for contract issues
16 for customer service issues
2 for sales practice issues

A total of 15 were administratively closed and 41 were resolved.

There are several complaints posted on Internet complaint boards about NRS regarding poor business practices. Some posters allege that NRS called them often at work and were rude, harassed them with many calls a day, falsely accused people of owing debt they didn’t owe, and refused to send a debtor proof of their debt.

The Fair Debt Collection Practices Act (FDCPA) was created to help prevent collection agency abuses. The FDCPA guidelines prevent collections agencies from harassing debtors and annoying them with phone calls. In addition, the FDCPA requires collection agencies to send the debtor a “validation notice” after contacting the debtor to verify how much debt is owed and to whom the debt is owed.

Nationwide Recovery Systems, Ltd. has been in business for approximately 31 years, and in that time, they have only received 59 complaints, all of which have been resolved or closed.